Terms and Conditions

These terms govern the use of the radicalprotect.ro website and of the services offered through it. By using the website, you accept these terms. If you do not agree with them, please do not use the website.

1. Who we are

The website is operated by Radical Vision Soft SRL, with its registered office in Sibiu, Str. Gladiolelor, Bl. 7, Sc. B, Ap. 108, Romania, tax identification number (CUI) 47024127, registered with the Trade Register under no. J32/29/2022 (“Radical.PROTECT”, “we”). You can contact us through the Contact page.

2. Definitions

• User: any person who accesses the website.
• Customer: the natural or legal person who orders a Radical.PROTECT service or product.
• Consumer: a natural person acting for purposes outside their trade, business, craft or profession.
• Participant: a person who attends a Radical.PROTECT Academy course.

3. Use of the website

You may use the website to inform yourself and to send us requests. You undertake:

• to provide real, accurate and up-to-date data in forms and not to use another person’s data without being entitled to;
• not to attempt to access unauthorised areas, to bypass security measures or to test the website for vulnerabilities without our written consent;
• not to overload the website with automated requests, not to extract its content in bulk and not to introduce harmful code;
• not to use the website for unlawful purposes or in ways that may affect the rights of others.

We may restrict or block access in case of abusive use.

4. Intellectual property

The website’s content (texts, materials, guides, videos, graphics, logos, the Radical.PROTECT, Radical.CORE and Radical.PROTECT Academy trademarks, the audit methodology and models, the software) belongs to Radical Vision Soft SRL or to our partners and is protected by copyright and industrial property law.

You may view the content and use it for your own purposes or within your organisation, citing the source. Without our written consent you may not reproduce it, distribute it publicly, modify it, sell it or use it to create competing services.

5. Information on the website and prices

The information on the website is general in nature and does not constitute legal, technical or security advice for your specific situation. We strive to keep it accurate and up to date, but errors or omissions may occur, which we correct as soon as we become aware of them.

The prices displayed are reference prices, in Romanian lei (RON), and the website states whether or not they include VAT. Submitting an order or a quote request does not conclude a contract. A contract is concluded only after our written confirmation, through an accepted offer, a contract or an invoice, under the conditions stated there. Promotional campaigns apply only during the period and to the products announced.

6. The Free Audit

The Free Audit is offered at no cost, in three forms: a phone call with a consultant, the online Free Audit and the Express Audit.

• The result is indicative. It is based solely on the information and answers you provide, without checking the organisation’s systems, documents or infrastructure.
• The Free Audit does not replace a full audit of cybersecurity or business continuity, a penetration test or a compliance assessment required by law (for example, NIS2), and it is not a certification.
• The level shown in the report is calculated automatically, using fixed rules, and the recommendations are general. You are responsible for decisions taken on its basis.
• The person completing the online audit declares that they are entitled to provide the information about the organisation. The organisation’s public data may be pre-filled from the public service of the Romanian Tax Administration (ANAF), based on its tax identification number.
• The report is intended for the organisation’s internal use. You may share it with your consultants or auditors, but you may not present it as an assessment or certification issued by Radical.PROTECT.

The Professional Audit, the implementation of recommendations and the periodic audit are provided on the basis of a separate offer and contract.

7. Radical.CORE

Radical.CORE is a software product that is licensed, not sold. Its download, installation and use, including the demo version, are governed by the licence agreement (EULA) and the separate commercial contract, which prevail over these terms for everything relating to the product: activation, licence term, renewal, updates, support and the data processed by the product. Download Radical.CORE only from radicalprotect.ro.

8. Radical.PROTECT Academy

8.1 Courses and enrolment

Commercial courses are held live, online, via Zoom or Microsoft Teams, in scheduled groups. An enrolment or quote request sent through the website does not guarantee a place. Enrolment becomes firm after our written confirmation and payment, under the conditions of the offer or contract. If a group cannot start on the announced date, we will inform you and offer you another group; if you do not accept it, you will receive a full refund of the amount paid.

8.2 Payment

The price is paid on the basis of an invoice, by bank transfer, within the term stated on the invoice and, in any case, before the first session, unless the offer or contract provides otherwise. The annual programme is invoiced annually, for the agreed number of employees.

8.3 Cancellation and transfer

• If you cancel the enrolment at least 7 days before the group’s first session, you receive a full refund of the amount paid.
• If you cancel later than that or do not attend, the amount is not refunded, but we can transfer you free of charge to another group of the same course, subject to availability.
• Consumers also have the right of withdrawal described in section 11.

8.4 Assessment, diploma and Academy ID

• The final assessment is individual. A pass requires a score of at least 70%.
• Each participant is entitled to no more than 3 attempts; the third attempt takes place under the conditions of an annex to the contract. An attempt interrupted for technical reasons not attributable to the participant does not count.
• On passing, the participant receives a Radical.PROTECT Academy diploma, with its own number, and a personal Academy ID. The diploma is issued only for courses with a final assessment.
• The diploma is an internal Radical.PROTECT document. It is not a professional qualification certificate within the national vocational training system and does not replace certifications issued by other bodies.
• The diploma is personal. The organisation’s participation, joint viewing or access to the materials does not entitle people who have not passed the assessment to a diploma.

8.5 Course materials

The materials received during the course may be used for your own purposes and within the organisation that paid for the course. They may not be resold, published or used to teach courses to others. Participants may not record the sessions without our consent and that of the other participants.

8.6 Course 0

Course 0 can be downloaded free of charge, in PDF or EPUB format, for personal or internal use. It may not be resold or published as your own material.

9. Newsletter

The newsletter is sent only to people who have subscribed and confirmed their subscription. You can unsubscribe at any time using the link in every email.

10. Limitation of liability

• The website is provided “as is”. We do not guarantee that it will work without interruptions or errors, although we take reasonable measures for its availability and security.
• We are not liable for indirect damage (for example, loss of profit or loss of data) resulting from the use of the information on the website or of the Free Audit results, nor for the content of external websites linked from ours.
• For contracted services, our liability is the one set out in the contract.
• These limitations do not apply in case of wilful misconduct or gross negligence and do not affect the rights that the law grants to consumers and that cannot be limited by contract.

11. Consumer rights

Most of our services are intended for organisations. If you are a consumer and we conclude a distance contract, you have the following rights under Romanian Government Emergency Ordinance no. 34/2014:

• Right of withdrawal: you may withdraw from the contract within 14 days of its conclusion, without giving any reason and without costs, subject to the exceptions provided by law. You inform us by a clear statement, for example by email or through the Contact page, and we refund the amounts paid within 14 days of receiving your statement, using the same payment method.
• If you expressly request that the service (for example, the course) start during the withdrawal period and then withdraw, you pay only for the part of the service provided up to the date of withdrawal.
• You lose the right of withdrawal once the service has been fully performed, if performance began with your express consent and your acknowledgement that you would lose this right.
• The cancellation rule in section 8.3 applies in addition to the right of withdrawal and does not limit it.

You can send us complaints at any time; we reply within 30 days at the latest. You may also contact the Romanian National Authority for Consumer Protection (ANPC), B-dul Aviatorilor nr. 72, Sector 1, Bucharest, anpc.ro.

Alternative dispute resolution (ADR): you may use an ADR entity for the out-of-court resolution of a dispute with us. Information: anpc.ro/ce-este-sal.

Online dispute resolution (ODR): the European ODR platform was closed on 20 July 2025, under Regulation (EU) 2024/3228. For cross-border disputes you may contact the European Consumer Centre Romania, www.eccromania.ro.

12. Data protection and cookies

How we process personal data and use cookies is described in the Privacy Policy and the Cookie Policy.

13. Force majeure

Neither party is liable for failure to perform its obligations caused by a force majeure event, under the conditions laid down by law. The affected party informs the other party as soon as possible.

14. Governing law and disputes

These terms are governed by Romanian law. We try to settle any disagreement amicably. Failing an agreement, disputes are settled by the competent courts in Sibiu, Romania. By way of exception, consumers may also bring proceedings before the courts of their place of residence, and this clause does not deprive them of the protection afforded by mandatory provisions of law.

15. Changes to these terms

We may change these terms. Each version has a number and an effective date, shown at the top of the page, and applies from that date. Contracts already concluded remain subject to the version in force on the date they were concluded, unless we agree otherwise.

This English version is a translation of the Romanian version; in case of discrepancy, the Romanian version prevails.